How do you send an email to a hotel guest?
How do you send an email to a hotel guest? Mention the hotel name and room number When addressing the mail, make sure to include the hotel's full name, as well as the room number assigned to the guest. For example, if the guest is staying at the Grand Hotel and their room number is 302, address the mail to “John Smith, Grand Hotel, Room 302”.
What is the 10 5 rule at hotels?
Understanding the 10 and 5 Staff Rule Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What is the 5 feet rule in hotel?
Once the employee is within 5 feet of the guest the employee must stop what they are doing, if it is a distraction, and then greet the guest verbally, preferably using the guest's last name (if known) in the greeting. This notion is important because it makes guests feel very warm and welcomed by the hotel's employees.
Can I have an Amazon package delivered to a hotel?
Yes, Amazon delivers to hotels although it's always a good idea to ask the hotel if this is okay first. Not only is this polite, but it allows the hotel to know to expect your package. Getting Amazon deliveries sent to hotels is becoming more and more common.
What is the hotel greeting rule?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What is the 10 by 10 rule in hotel?
These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.
Do hotels have outgoing mail?
Yes, many hotels offer outgoing mail services for their guests. This often includes providing postage, handling letters, and arranging package pick-up with shipping carriers. To utilize these services, simply inquire at the hotel's front desk and follow any guidelines they provide for sending your outgoing mail.