How do you increase guest satisfaction?


How do you increase guest satisfaction?

  1. Personalize, personalize, personalize.
  2. Post-booking communication.
  3. Offer freebies and complimentary services.
  4. Implement in-room technology.
  5. Be proactive in your service.
  6. Reward repeat guests.
  7. Offer multiple communication channels.
  8. Create an inclusive experience for all.


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