How do you handle last minute cancellations?
How do you handle last minute cancellations?
Let's see how.
- Create a Cancellation Policy. No two customers are the same. ...
- Send Appointment Reminders. ...
- Make Rescheduling Easy. ...
- Require Deposits. ...
- Use Waitlists. ...
- Promote Last-Minute Spots. ...
- Build Relationships with Your Customers. ...
- Be Selective.
What is considered last minute cancellation?
The key to canceling plans at the last minute (which Porter defines as less than a couple of hours before the event) is ensuring the other person receives your cancellation before the event.