How do you handle help desk tickets?
How do you handle help desk tickets?
10 Best Practices of Service Desk Ticket Handling Process
- Always Follow the Ticket Status.
- Confirm the Validity of Service Requests.
- Send Event Notifications to Technicians.
- Control Excessive Escalations.
- Create a Multi-Tiered Support System.
- Build a Workflow Structure.
- Strengthen your Support Team with Suitable Tools.
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