How do you handle help desk tickets?


How do you handle help desk tickets?

10 Best Practices of Service Desk Ticket Handling Process
  1. Always Follow the Ticket Status.
  2. Confirm the Validity of Service Requests.
  3. Send Event Notifications to Technicians.
  4. Control Excessive Escalations.
  5. Create a Multi-Tiered Support System.
  6. Build a Workflow Structure.
  7. Strengthen your Support Team with Suitable Tools.


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