How do you handle conflict as a flight attendant?


How do you handle conflict as a flight attendant?

Here are 12 tactics (direct from a 40 + year flight attendant) your team can use to help reduce conflict:
  1. Allow customers to talk. ...
  2. Show you care. ...
  3. Use the correct tone. ...
  4. Be neutral. ...
  5. Don't react. ...
  6. Focus. ...
  7. Use verbal softeners. ...
  8. Make angry conversations private.


How do flight attendants deal with stress?

Here are some possible answers to the question, “How do you handle stress?” as it relates to a flight attendant role: “I handle stress by taking a few deep breaths and finding a quiet space to gather my thoughts. When I'm calmer, I tackle the issue at hand with a clear head.”


What is the most difficult thing of being a flight attendant?

I find dealing with difficult passengers consistently challenging. It can be challenging to provide excellent customer service in the face of a disruptive passenger, but I've learned how to defuse situations and provide exceptional service despite these challenges.


How do flight attendants deal with anxious passengers?

The flight attendant will probably ask you what part of the flight you're most apprehensive about and will try to ensure that you're as comfortable as you can be, whether that means reassuring you during turbulence or offering you an extra package of cookies from the JetBlue snack basket. 2. Choose your seat carefully.


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