How do you handle an angry guest?
How do you handle an angry guest?
- Stay calm. When an angry customer takes their frustrations out on you, it's perfectly natural to take it personally. ...
- Be an active listener. They're angry, and they want to be heard. ...
- Personalize the interaction. ...
- Acknowledge your customer's emotions. ...
- Use positive language. ...
- Restate what they told you. ...
- Build trust. ...
- Thank them.
How can you handle an angry customer?
How to Deal with Angry Customers
- Remain calm.
- Practice active listening.
- Repeat back what your customers say.
- Thank them for bringing the issue to your attention.
- Explain the steps you'll take to solve the problem.
- Set a time to follow up with them, if needed.
- Be sincere.
- Highlight the case's priority.