How do you fix bad customer service?
How do you fix bad customer service?
7 Steps to Fixing Customer Service Issues
- Listen to the customer and show genuine empathy. ...
- Assess the situation. ...
- Ask for the customer's needs and preferences. ...
- Offer a solution and give options whenever possible. ...
- Deliver the solution. ...
- Follow up with the customer. ...
- Address the issue within the company.
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