How do you ask guests for arrival time?
How do you ask guests for arrival time? I ask guests simply if they know their time of arrival. Something like: “To help us best prepare for your arrival, do you have a general idea as to your arrival time? If so, please let us know. We look forward to hosting you.” In this instance, though we have keypad locks so we do not need to meet anyone for keys.
Why would a hotel have pre arrival contact with a guest?
It helps guests feel welcome, valued, and informed, which can lead to positive reviews, repeat business, and referrals. Effective pre-arrival communication can also help avoid misunderstandings or issues during the guest's stay.