How do the pre arrival activities impact what the guest experiences during occupancy?
How do the pre arrival activities impact what the guest experiences during occupancy? (3.2) How do the pre-arrival activities impact what the guest experiences during occupancy? They need to receive and be satisfied with what was advertised and promised. Pre-arrival sets the tone for the other stages.
Why would a hotel have pre arrival contact with a guest?
It helps guests feel welcome, valued, and informed, which can lead to positive reviews, repeat business, and referrals. Effective pre-arrival communication can also help avoid misunderstandings or issues during the guest's stay.