How do refunds work on Trainline?
How do refunds work on Trainline? If the fare booked allows it, tickets can be refunded from your Trainline account until the day before departure. Refunds on the departure day must be done via DB's website directly.
How long do Trainline refunds take?
Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.
Can I use my ticket on another train if my train is Cancelled?
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
How much is Trainline compensation?
In case you continue your journey, despite a delay, you're entitled to compensation. The minimum compensation for delays is: 25% of the ticket price for a delay of 60 to 119 minutes. 50% of the ticket price for a delay of at least 120 minutes.
Are Trainline tickets non refundable?
Flexible tickets Anytime, Off-Peak and Super Off-Peak can be bought as Single or Returns. Single tickets - each is refundable. Return tickets - are refundable where both directions are unused.
Can I get on any other train if my train is Cancelled?
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
How do I make a claim on Trainline?
You'll find it in the policy document attached to the email you received from 'Trainline - Travel Insurance'. The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey.
How much refund will I get if I cancel my train ticket before 24 hours?
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.
Can I get a refund on an Anytime Return train ticket?
With Anytime Returns the outward part is valid for 5 days from the date shown on your ticket, and the return for 1 month. Anytime Day tickets are only valid on the date shown. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.
Can I use my ticket on any train if my train is Cancelled?
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
What happens if I cancel my train ticket?
Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.
Can I cancel my ticket if I miss the train?
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.