How do I use my digital Railcard UK?


How do I use my digital Railcard UK? Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.


Can I have digital Railcard on two phones?

You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.


Can I use a digital Railcard immediately?

In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.


How do I use my digital Railcard?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.


How do I use my digital Railcard on Trainline?

How do I apply a Railcard discount?
  1. Select where you're travelling from and to and the date and time you'd like to travel.
  2. Add your passengers and their relevant Railcards.
  3. Select 'Get times & tickets'. If you're eligible for a discount, it will automatically be applied to your search results.


Why is my digital Railcard not working?

If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.


Does Trainline Digital Railcard work?

Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.


Do I need a physical copy of my Railcard?

Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.


Do they check railcards?

Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.


How do I receive my digital Railcard?

After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.


Do you need a photo for a digital Railcard?

You will be asked to provide a digital passport-style photo if you select 'Digital'.


Can I use a screenshot of my Railcard?

Screenshots of eTickets can't be used to travel.


Can I show my train ticket on my phone?

Show Your eTicket Open the eTicket on your mobile device and show the barcode to the conductor. You can even print your eTicket before you arrive at the station.