How do I use my digital download code on my Railcard?
How do I use my digital download code on my Railcard? Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
How do I use my Railcard download code?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
Can I have digital Railcard on two phones?
You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.
How long does it take for Railcard to be active?
In which case please allow up to 5 working days for your Railcard application to be approved.
Can I use digital Railcard at ticket machine?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
How do I access my Railcard digitally?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
Why is my download code not working on my digital Railcard?
A: If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices.
Why is my digital Railcard not working?
If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
When can I not use Railcard?
You can use your Network Railcard to get discounts on tickets for travel from 10:00am Mondays to Fridays and at any time on Saturdays, Sundays and Public Holidays. Please note, the 10:00am Monday to Friday Network Railcard time restriction applies to all ticket types.
Do I need an app for digital Railcard?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
When can I use my digital Railcard?
In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.
Can I apply Railcard after booking?
Follow. Unfortunately not. You should always check that the discount you expected has been applied before completing your ticket purchase. If you want to apply the discount once the ticket has been bought you will have to cancel your ticket and start again.
Does a digital Railcard have a photo on?
A: If you opt for a digital Railcard, you must provide a photograph.