How do I unsubscribe from Bolt?


How do I unsubscribe from Bolt? We may send you messages with information about pricing, ongoing bonus campaigns and the latest product news. If you don't want to receive these messages, you can unsubscribe from receiving them. Scroll to the bottom of the email and click the Unsubscribe hyperlink.


Can you cancel Bolt for free?

You won't be charged a cancellation fee if you cancel your request within 2 minutes from the moment driver accepted your request or if a driver cancels the request without waiting for you for at least 4-5 minutes. Note: The authorisation fee can be mistaken for the cancellation fee.


What if I left my phone on Bolt?

If you think you left your item in the vehicle, you will have 24 hours to contact the driver through the app. Please check your Ride history to see this option. In case the driver is not responding, please reach out to our Support team through the app.


How do I change my phone number on Bolt?

To edit your account information, follow these steps:
  1. Tap on the menu icon (3 horizontal lines)
  2. Tap on View profile.
  3. Select Edit profile.
  4. Locate the piece of information you want to change.
  5. Select Edit.
  6. Update the details.
  7. Your information will be updated automatically, but you may be required to verify your details.


Can you use Bolt without a phone number?

Buy a virtual number to register on Bolt It offers low prices to buy a phone number for registration on many popular services. In addition to the Bolt application, here you can buy a virtual number for Uber, another popular service for ordering a cab.


Can you delete Bolt account?

We're sorry to see you go, but if you need to delete your Bolt account, we can permanently erase your data from the account center. Navigate to Account Settings. In Privacy & login, click Delete account. Select the reason you're deleting your account.


How did Bolt get my information?

For example, we collect and process the personal data submitted by you in the course of installing and using the Bolt app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire.


Is a Bolt account safe?

Bolt is Level 1 PCI Compliant and complies with payment card industry (PCI) standards by tokenizing all credit and debit card numbers processed through our checkout.


Can Bolt drivers see your phone number?

The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.


Is it safe to pay with card on Bolt?

We want to assure you that it is 100% safe to pay with card for your Bolt ride. We do not store any payment information on our platform, so you don't need to worry about anything getting lost or stolen.


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