How do I take a picture with my digital Railcard?
How do I take a picture with my digital Railcard? Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details.
Can I change my digital Railcard to a paper one?
Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.
Can I use digital Railcard at ticket machine?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Does Trainline Digital Railcard work?
Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.
Do I need a photo for a digital senior railcard?
If you opt for a digital Railcard, you must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth.
Do I need an app for digital Railcard?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
When can I use my digital Railcard?
In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.
Do I need to show my Railcard on the train?
A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.
Can I add my Railcard to my contactless card?
You cannot. As of November 2022, contactless (bank cards or NFC devices) support only extends to a pay as you go model for a single adult fare with daily and weekly cap. For railcard discounts, student/young persons discounts, travelcards, season tickets, etc., a registered Oyster card is required.
Can you use a screenshot of a Railcard?
Screenshots of eTickets can't be used to travel.
Do they check your Railcard on trains?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
Can you have digital Railcard on two devices?
You can store your digital Railcard on up to two devices at a time.
How do I add my Trainline Railcard to Apple wallet?
- On your iPhone, open the Wallet app.
- Tap the Add button .
- Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app.
- Choose a travel card from the list, or search by location or card name.
Can you use a screenshot of a QR code train ticket?
No, please do not screenshot your e-ticket as the QR code may be blurred or not sufficiently accurate to scan.