How do I speak to Uber by phone?

How do I speak to Uber by phone? To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

How do I contact Uber about a charge?

Is Uber cheaper than taxi in Spain?

The prices of traditional taxis are regulated by the Spanish government. While pricier than Uber and the other ride-hailing Uber in Spain alternatives, they're not astronomical like in other countries. Taxi drivers will generally apply a minimum fee and then charge a rate as per the meter.

Can I talk to a human at Uber?

24/7 customer support Contact us directly from your Uber app. We're always online to answer your questions.

Why do I have two charges from Uber?

Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.

What is the minimum waiting time for Uber in Spain?

Uber said Thursday that it would suspend its service in Barcelona. It follows a ruling from the regional Catalan government that there has to be a 15-minute delay between a passenger booking a call and being picked up. This naturally dents one of the major commercial advantages of ride-hailing apps: speed.

Why does Uber keep taking money from my account?

We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

Why does Uber charge me when driver cancels?

If you were charged after your driver cancelled, it was because your driver arrived and then waited for several minutes, then after you failed to appear after the time stated in the Uber Service Agreement, they cancelled.

Is Uber linked to your bank account?

Use the app or sign in online To add your bank account in the Driver app, go to Payments in the app menu. Alternatively, visit drivers.uber.com, sign in, and go to the Banking tab in your dashboard.

Can Uber drivers cancel rides?

There are several reasons that an Uber driver may decide to cancel an excursion. The primary reason is that you haven't progressed toward their pick-up location. This could be because of traffic or construction conditions. In such cases, there is no charge for the cancellation cost.

Can you pay Uber with cash?

Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

How do I complain to Uber directly?

To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.

How much do you tip Uber drivers?

How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

What do you do if you get scammed by Uber?

If you suspect an Uber scam, report it to Uber immediately through the app or their help center.

How do I get my money back from Uber?

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

Are Ubers cheaper than taxis?

Inflated fare prices in times of high passenger demand, called SURGE pricing, often cause people to declare that rideshare prices are more expensive than cab fares. However, this isn't necessarily true. Business Insider published a report that found Uber, on average, to be cheaper than taxi cabs across the country.

Should you sit in the front of an Uber?

4. Be a back-seat rider. Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

How do I connect to Uber?

Is it rude not to tip Uber?

Frequently asked questions. Do I have to tip? Tipping is optional. You are free to add a tip, and drivers are free to accept tips.

Is Bolt cheaper than Uber?

Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.