How do I speak to someone at Eurostar?
How do I speak to someone at Eurostar? The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference. Or call us on: +1 646 934 6454 (cost of a local call depending on the operator).
What is the Eurostar accessibility phone number?
If you need assistance at the station and/or during boarding, please contact our call centre on the following numbers: The UK, the Netherlands and Germany: +44 (0)3432 186 186. France: +33(0) 1 70 70 60 99. Belgium: +32(0) 2 400 67 76.
Do Eurostar check names on tickets 2023?
On board Eurostar, staff don't check tickets (because you've already scanned yours in to get entry to the departure lounge and platforms), let alone ask names. I took a Eurostar in January 2023 and this was still the case. You could even visit and watch watch people scanning in their tickets – no names needed.
How many coaches are there in Eurostar?
Eurostar trains have either 16 (on the new e320 trains) or 18 (on the older and refurbished e300) trains. Coach one is always at the London end and coach 16/18 is always at the Paris end. So if you want to be close to the front when you arrive in Paris, book the highest coach number possible.
What time does the lost property office open on Eurostar?
The SNCF lost property office in Gare du Nord is open Monday to Saturday from 08:00 to 20:00.
Why are they stopping Eurostar?
But then, why has the Eurostar train company decided to stop the famous service, coveted by many British people? The company points out financial issues caused by the covid-19 pandemic and new logistics related to Brexit.
Can I take my own sandwiches on Eurostar?
Can I take food on board? Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids.
What happens if you put your name wrong on a train ticket?
Variations such as abbreviated names, typos or spelling mistakes aren't usually a problem. The ticket inspector (if they notice) will recognize that it's simply human error.
Who is the new owner of Eurostar?
The Eurostar Group holding company was founded on 1 May 2022, with SNCF Voyages Développement (a subsidiary of SNCF Voyageurs) taking a 55.75% interest. Other shareholders are CDPQ with 19.31%, SNCB with 18.50%, and funds managed by Federated Hermes Infrastructure with 6.44%.
Can you walk between coaches on Eurostar?
You can walk from one carriage to the other on Eurostar. You can get in touch with Eurostar staff by email, and enquire if your bookings can be linked, or to have your seats reassigned. The link below may be of help.
Does a train ticket have to be in my name?
Depends on the ticket. If it is a full fare ticket, No. If it is a discount ticket, yes.
Is there WIFI on Eurostar?
Our trains have free wi-fi throughout. To connect, choose EurostarTrainsWiFi then go to register.onboard.eurostar.com to get started.
How strict are Eurostar with luggage?
On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.
Do you go through passport control on Eurostar?
How does Eurostar check-in work? Once you've scanned your ticket at the gates, you'll join the baggage check, identical to what you have at an airport. After that, you'll enter a line for passport inspections. For EU passengers, there are also electronic gates which you can use if you have an e-passport.