How do I speak to a human at TfL?

How do I speak to a human at TfL? If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.

Why has TFL overcharged me?

This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.

Is TfL free for police?

I understand that officers get free travel on TfL services both on and off duty, using their individually assigned TfL Police Oyster cards, as well as the ATOC concessionary scheme that provides officers with unlimited travel on most national rail services within a 70 mile radius of London.

How do I contact TfL penalty charge?

It may be possible to give you a quick decision over the phone, depending on the evidence available at the time of calling. Find out more about making a representation. For more information, telephone us on 0343 222 3333 (TfL call charges). Lines are open 08:00-20:00 Monday to Friday.

Is begging on TfL illegal?

Answer. Depending on its nature, begging on the network and in the immediate environs, is an offence under the Vagrancy Act or the railway byelaws.

How do I challenge a TfL charge?

You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

Is Oyster cheaper than contactless?

There is no price difference between the Oyster card and contactless card. What is this? Every time you travel on London's public transport, your contactless payment card is charged the same fare as your Oyster, including cap prices (the maximum amount you'll pay daily and weekly to travel throughout London).

How do I contact TfL customer service oyster?

You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).

What is the maximum charge for TFL?

If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

How do I contact TfL about Oyster refund?

Claim a refund Call us on 0343 222 1234 (call charges may apply).