How do I respond to an Airbnb inquiry?
How do I respond to an Airbnb inquiry? An inquiry is just a regular message that a potential guest sends you when they want to clarify some details of your listing. Perhaps, they are interested if you accept pets at your rental or provide a late checkout. To respond to an inquiry, you can answer the guest's question, pre-approve, or decline it.
How does an inquiry work on Airbnb?
An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!
How do I accept an Airbnb request?
- Tap Review request to review the reservation details.
- Choose Schedule to accept the request, or Decline.
- Tap View instance to review the accepted request details.
Do I have to respond to Airbnb inquiry?
If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.
What does booking inquiry mean?
Booking Enquiry means any enquiry made by telephone or in writing by or on behalf of a prospective Client in relation to a potential Booking.
What happens if an Airbnb host asks you to cancel?
What should you do if a host asks you to cancel a reservation? If your host lets you know that they can't accommodate your stay anymore, don't cancel for them, Airbnb's website advises. Instead, send [the host] a message asking them to cancel. That way, you'll be eligible to receive a full refund.
What is the best way to answer reservation inquiries?
- Respond to the inquiry as soon as possible.
- Start with a note of appreciation.
- Take time to understand their inquiry.
- Be concise, don't add unnecessary details.
- Give a thorough response that answers all their questions.
- Offer your future availability for further inquiries.
Why does Airbnb say be careful with this inquiry?
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.
How long do you have to respond to an inquiry on Airbnb?
Respond within 24 hours Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours.
Does declining a trip request hurt Airbnb?
There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest. Did this article help?
Why does Airbnb keep denying me?
If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.
How do I dismiss an Airbnb inquiry?
- Click on the HOST Button. This takes you to the Dashboard.
- Find the line where the guest in question has sent the inquiry. Inquiry should be in yellow.
- Click that line.
- The dismiss button should be among the choices. Clicking in any other like will take you away from your dismiss button.
Do I have to accept a booking request on Airbnb?
Once a guest sends you a request, you can review the reservation details and decide if you want to accept or deny their request. If you accept the reservation request, the guest will be prompted to complete the booking through a message in their inbox.
Should I decline Airbnb request?
Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing.
What do I say to cancel Airbnb?
- Go to Trips and click Show more trip plans.
- For a reservation that says Pending Host approval, click Cancel reservation.
- Click Cancel request.
How do I cancel Airbnb without penalty?
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.