How do I respond to a good Airbnb guest review?

How do I respond to a good Airbnb guest review? In each response, positive or negative, the key is to acknowledge the guest's experience, express appreciation for their feedback, and, if necessary, address any issues raised. The goal is to leave every guest feeling heard and valued, and to demonstrate to future guests your commitment to their satisfaction.

What do Airbnb hosts see about guests?

Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

Can Airbnb guests see their ratings?

These category ratings are then combined into an averaged rating for the stay. Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

Can Airbnb hosts delete bad reviews?

In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests. The host can request the removal of a review from Airbnb.

Is 4 stars bad on Airbnb?

Airbnb says it provides guests with definitions of the overall star rating and individual category star ratings. For the overall rating, a five-star stay is defined as great, a four star stay is good, and three stars is OK. Still, many hosts say the rating system isn't clear enough to guests or to hosts.

What is the average rating on Airbnb?

And so we know that the average rating for homes in the US on Airbnb was 4.74 stars in 2022. And it was pretty much identical in 2021 and 2019, according to a market research firm called AirDNA. But if hosts receive an overall rating of one to three stars, they're essentially in trouble.

What is an example of an excellent Airbnb review?

We are regular Airbnb travellers and would rate (Host Name)'s apartment as one of the nicest, best-located, and real value of all the places we have stayed. The place was very clean, modern, had everything we needed to feel at home, and was an easy walk to all the sites we wanted to see.