How do I replace my lost family Railcard?

How do I replace my lost family Railcard? Once logged in, click on 'Details' under your active Family & Friends Railcard, then click on 'Replace Railcard (Lost or stolen)'. Select 'lost', then click continue and follow the instructions on the screen. Please check that your address is correct before you order.

Can I use my Two Together Railcard before it arrives?

If you have purchased a digital Two Together Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Can 2 adults use a family railcard?

Two adults can be named as cardholders on your Family & Friends Railcard. The two adults don't need to travel together but you do need to be travelling with at least one child between the ages of 5 and 15 to be eligible for the discount.

How do I contact Railcard by phone?

You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

Can I use a family railcard when travelling alone?

Am I eligible to use a Family & Friends Railcard? A: Any adult can buy a Family & Friends Railcard. To use it, at least one of the group travelling must be named on the Railcard and there must also be at least one child travelling on a child rate ticket.

Can you have a Railcard on two phones?

You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.

How do I find my digital Railcard on my phone?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Can I travel with a lost Railcard?

If you've lost your card or forgotten it you can login to your account. If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket.

Does Trainline use Railcard?

Digital Railcards are added to your Trainline account, so you can access them on any compatible device you travel with. Please be aware that the minimum Operating System (OS) your Railcard would be available on is iOS 15.0 and above or Lollipop on Android. There are no device limits or download codes needed.

Can I get a digital copy of my Railcard?

After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device. Click here for a step by step on how to add a digital Railcard to your phone.

Can you add Railcard to Oyster?

How do I link my railcard and my Oyster card? To link your Oyster card and railcard, you need to take your Oyster card and your railcard to an Underground station, Overground ticket office or some National Rail ticket offices and ask the clerk to add your discount entitlement to your Oyster card.

Is it better to have a plastic or digital Railcard?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Can I get a refund if I forgot my Railcard?

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

What happens if I lose my digital Railcard?

In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.