How do I renew my expired Railcard?
How do I renew my expired Railcard? Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.
Are railcards valid on the day they expire?
Yes. Your Railcard is valid up until and including the date shown on your Railcard.
Can I renew my Railcard on Trainline?
You'll just need to be logged into your Trainline account, select the Railcard type you want to renew, confirm your details and then pay for your new Railcard.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
Can I renew my Railcard after it expires?
Yes, absolutely. If you bought a digital Railcard online with us and it has already expired, you can renew it up to 1 year after its expiry date.
Can you buy Railcard at train stations?
Yes. You can buy a 1-year Family & Friends Railcard over the counter at all staffed station ticket offices.
How long does it take to get a Railcard?
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.