How do I remove expired Railcard from Trainline app?
How do I remove expired Railcard from Trainline app? Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices' and select the device you want to remove.
What to do if Railcard code expires?
You will need to click 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, click 'MY RAILCARD' then click 'View my Railcard' to request a new download code. Your new download code will be generated once you have click 'Get new Download Code'.
What happens if my Railcard has expired?
If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets. Minor delays on some routes - Check to see if your journey is affected.
Can someone else use my Railcard?
The Railcard is for your use only, and provides discounts only on tickets bought for your own use.
How can I update my Railcard app?
On Android – open the Google Play Store, tap 'Menu', then 'My apps & games'. Apps with an update available are marked, 'update', and you can click this button to update them. On iPhone – open the app store, search for the Railcard app, click on it, and then click the blue 'update' button.
Can I renew a two together railcard?
Yes. You can renew your Two Together Railcard within 30 days before the expiry date on the Railcard. We will send you a reminder notice providing that we have an email address for you. (Please note that it is your responsibility to make sure that your Railcard is valid for every journey that you make with it.)
How do I contact Railcard by phone?
You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.
Can I use my Railcard on the date of expiry?
Yes. Your Railcard is valid up until and including the date shown on your Railcard.
Can you cancel a Railcard on Trainline?
I no longer want the Digital Railcard Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.
How do I change my Railcard online?
Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.
Can I speak to anyone at Trainline?
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
Can I change my Railcard to digital?
A: Unfortunately, you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.
Can I cancel my Railcard and get a refund?
A: No. Unfortunately once a Railcard has been issued it is non-refundable.
Do they check for railcards on trains?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
Can I get a free Railcard on PIP?
Am I eligible for a Disabled Persons Railcard? Yes. If you receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligibile for a Disabled Persons Railcard.