How do I make a complaint about a bus UK?
How do I make a complaint about a bus UK? Making a complaint to the Department for Transport To make a complaint about our service, use the complaints form. The responsible policy division will consider the complaint and respond in writing within 20 working days of the complaint being received in the department.
Are buses in the UK private?
Buses are the most widespread and most commonly used form of public transport in the United Kingdom. In Great Britain, bus transportation is owned and governed by private sector companies (subject to government regulation), except in Greater London.
How do you make a strong complaint?
include essential information relating to the product or service that you bought or received. For example: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.
What are the rights of bus passengers in the UK?
Bus passengers' rights They relate to: Ticket conditions which do not discriminate by nationality. Access to transport for disabled people and people with reduced mobility. Financial compensation for the loss of or damage to wheelchairs and other mobility equipment, if we are responsible for the loss or damage.