How do I get my Santander Railcard download code?
How do I get my Santander Railcard download code? You need a digital Railcard download code to add your Railcard to your device. You can find this code in the email we send after you complete your Railcard application.
Do I need to download my Railcard?
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.
Do you get a digital Railcard when you pick plastic?
When buying your Railcard, you will have the choice receiving it in a physical format (such as card or plastic), or in a digital format. In most cases, you should get your digital Railcard instantly.
When can I use my digital Railcard?
In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.
How do I use my physical Railcard?
If you bought your physical Railcard at a rail station, you must carry your separate 16-25 Photocard that was issued at the time of purchase (or where appropriate a 'Permit to travel without Photocard') and you must present this in any circumstance where you present your physical Railcard (i.e. when buying tickets and ...
Why is my Santander Railcard code not working?
If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
Why is my download code not working on Railcard?
Your download code may have expired or been used on too many devices. You can only store your Veterans Railcard on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
Can a Santander Railcard be digital?
If you choose a digital Santander 16-25 Railcard, you can use it straight away. You'll get a code and instructions on how to download it on your phone.
How do I transfer my physical Railcard to digital?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
How do I prove I have a Railcard?
If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.
Do you need a photo for a digital Railcard?
You will be asked to provide a digital passport-style photo if you select 'Digital'.
Can I put my plastic Railcard on my phone?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
How long to get Railcard download code?
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
What happens if I lose my digital Railcard?
In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.
How long does it take to get a digital Railcard?
Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away.