How do I get a refund on TfL overcharge?
How do I get a refund on TfL overcharge?
- Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey.
- Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
How long do TfL refunds take?
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.
How do I get a refund on my TfL contactless card?
- Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey.
- Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
What is the maximum TfL charge?
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
How do I appeal a TfL charge?
- To appeal you need to complete the form sent with the notice of rejection.
- Do not send this to us but to the address shown on the appeal form.
- You may opt for either a personal or postal hearing.
- Remember, you only have 28 days from the date of the notice of rejection to appeal to the tribunal.
How do I claim a refund?
The claim for refund can either be made on a tax return or in a separate written request. First, a taxpayer can request a refund on the tax refund itself, by requesting that an overpayment shown on the tax return be refunded or credited to the following tax year.
What happens if you forget to tap off?
Missed Tap Off Cost If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
What do I do if TfL overcharged me?
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
How do I contact TfL about incorrect charges?
Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)
Is TfL charge capped?
A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won't charge you more (your fare is automatically capped).
Does TfL refund you if you tap in and out at the same station?
You can get a refund if you have been charged for touching in and out at the same station without making a journey.
Do TfL always prosecute?
Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.
How do I contact TfL for overcharging?
You can also contact TfL in the following ways: Visit the TfL Help and Customer Support page. Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply ...
How do I claim my TfL refund?
If you travelled using a paper ticket or a National Rail smartcard and want to apply for a service delay refund, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply). You may need a copy of your ticket during the application process.