How do I get a refund on my child's Oyster card?
How do I get a refund on my child's Oyster card? To get a refund on any unused credit on your card, take it to a Tube station, telephone Transport for London (TfL) or post it to the address below. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London, as you cannot do this from home.
Can Oyster card be refunded?
Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.
How do I get a refund on my first generation Oyster card?
At a London Underground ticket machine, you can get a refund of up to £10 pay-as-you-go credit. Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.
What happens to money on an Oyster card when it expires?
The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded.
How do I contact the Oyster card?
Your information rights. You can see your journey history by signing into your TfL online account, via the TfL Oyster and contactless app or you can request a copy by calling Customer Services on 0343 222 1234 (TfL call charges).
Can I use a 10 year old Oyster card?
Children under 11 travel free on most public transport services in London when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster photocard. Children aged 11 to 15 years old can get free or discounted travel with a Zip Oyster photocard, or a Young Visitor discount.
Why did I get a TfL refund?
You can get a refund if you were charged a maximum fare.
What happens if you don t have enough money on your Oyster card?
If you haven't enough money left before you board a bus, you can make one more journey on this bus (but not change buses). This will create a negative balance on your card, and the card will be blocked for travel until you load money again.
How long does it take to get a refund from TfL?
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.
Does a 12 year old need an Oyster card?
Children under 11 travel free on most public transport services in London when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster photocard. Children aged 11 to 15 years old can get free or discounted travel with a Zip Oyster photocard, or a Young Visitor discount.
How do I speak to a human at TfL?
If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.
How do I get my TfL refund from contactless?
Before you claim Please wait at least 48 hours as you might receive an automatic refund: Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey. Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel.
Do 5 10 year olds need an Oyster card?
Children under 11 travel free on most public transport services in London when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster photocard. Children aged 11 to 15 years old can get free or discounted travel with a Zip Oyster photocard, or a Young Visitor discount.