How do I get a refund for a train delay UK?
How do I get a refund for a train delay UK? If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.
Why is Trainline not letting me refund?
Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.
How do I get a refund if my train is Cancelled?
If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.
Can I speak to anyone at Trainline?
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
What happens if you miss last train due to delay?
As per section 28.2 of the National Rail Conditions of Travel, “Where disruption prevents you from completing the journey for which your Ticket is valid and is being used, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide ...
What does it mean when a train is delayed?
Delay is the extra time it takes a train to operate on a route due to conflicts with other traffic. Reduction in delay is often used by the railroads to calculate the benefit of a project or operational change. However the specific factors that cause these delays are not well understood.
Who can I complain to about the trains?
If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.
What days are cheapest to train?
According to Frommer's, Amtrak offers specials every week, and it's best advised to check on Tuesdays and Fridays to see what sale deals are offered by them. That being said, booking train tickets 12 weeks ahead of your departure date can also provide you with additional savings, as reported by MoneySavingExpert.