How do I get a new download code for my 16 17 Railcard?
How do I get a new download code for my 16 17 Railcard? If you still can't find it, please click 'Manage my account' on the website homepage to log in to your account. Once logged in, click on 'Get new Download Code' to request a new download code.
How do I get a new code for my 16-25 Railcard?
You will need to click Manage my Railcard on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Santander 16-25 Railcard, then click on 'Manage Digital Devices' to request a new download code or manage the number of devices your Railcard is on.
How do I get a new digital Railcard code 16-17?
If you still can't find it, please click 'Manage my account' on the website homepage to log in to your account. Once logged in, click on 'Get new Download Code' to request a new download code.
What to do if Railcard code expires?
You will need to click 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, click 'MY RAILCARD' then click 'View my Railcard' to request a new download code. Your new download code will be generated once you have click 'Get new Download Code'.
Why is my 16-17 Saver download code expired?
Your download code may have expired or been used on too many devices. You can only store your digital 16-17 Saver on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one. Please click 'Manage my account' on the website homepage to log in to your account.
How long does it take to get a 16 to 17 saver railcard?
Please note that before your 16-17 Saver can be issued, our team need to approve the age evidence provided (please allow up to 24 hours Monday to Friday and up to 48 hours at weekends for this to be done). If you have purchased a plastic 16-17 Saver, please allow up to 5 working days for delivery.
Can I renew my 16-25 Railcard online?
If you've already bought a Railcard with us online, renewing online is the fastest and easiest way without needing to verify ID again and can be renewed 30 days before expiry, simply: Log into your account.
How do I renew my 16 26 Railcard?
A: Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.
How does the 16-17 Saver Railcard work?
16-17 Saver gives 50% off Standard Anytime, Standard Off-Peak, Standard Advance and Season tickets for travel at any time of the day. The 16-25 Railcard is aimed at leisure travel and gives 1/3 off Standard Anytime and Standard Off-Peak tickets, as well as Standard and First Class Advance tickets.
How do I access my Railcard digitally?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
Is the 16-17 Railcard digital?
Digital 16-17 Saver is stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
What happens if I lose my 16-25 Railcard?
If you bought your 16-25 Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active plastic 16-25 Railcard, then click on 'Replace Railcard (Lost or stolen)'.
Can 2 people travel on a 16-25 Railcard?
Can I use my Santander 16-25 Railcard to buy tickets for other people? No. The Santander 16-25 Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.
How long to get Railcard download code?
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
What happens if I lose my digital Railcard?
In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.