How do I file a claim with Amtrak?

How do I file a claim with Amtrak? Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001). For more information, call us at 1-800-USA-RAIL (1-800-872-7245) and ask for Customer Relations.

Is Amtrak customer service good?

Amtrak Overview Amtrak has 2.3 star rating based on 280 customer reviews and ranks 7 of 67 among companies in Trains category. Consumers are mostly dissatisfied. Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees. Cons: Horrible customer service, Late trains, Dirty.

How do I talk to a real person at Amtrak?

How do I contact Amtrak about a refund?

Amtrak.com or Amtrak Mobile App: Most tickets purchased online can be canceled and refunded online. Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245).

How long can you claim for a delayed train?

Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer.

What are the rules for railway compensation?

The railway administration shall, notwithstanding anything contained in any other law, be liable to pay compensation to such extent as may be prescribed and to that extent only for loss occasioned by the death of a passenger, dying as a result of such accident, and for personal injury and loss, destruction, damage or ...

Who can I complain to about the trains?

If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.

Does Amtrak reimburse for delays?

Amtrak doesn't provide refunds for late trains. It does refund part of your ticket for an involuntary downgrade.

Do I get a refund if my train is Cancelled due to strike?

Can I get a refund if my train is cancelled or delayed due to strikes? If you have an advance ticket booked for a strike day and your service is cancelled, delayed or rescheduled, you are entitled to a change or refund. You'll need to contact the original retailer of your ticket to get your money back.

Can you sleep in coach on Amtrak?

The average Amtrak Coach seat measures 23 inches in width (compared to around 17 inches for airplane equivalent seating) with exceptional legroom and the ability to recline for an even more comfortable sleeping position.

How does railway refund work?

Refunds: Full refund to original form of payment with no fees if canceled 121 days or more before departure. Refund to original form of payment with 25% fee charged if canceled 120 to 15 days before departure. Within 14 days of departure, only refundable to non-refundable eVoucher with a 25% cancellation fee.

Who owns Amtrak?

Amtrak is a federally chartered corporation, with the federal government as majority stockholder. The Amtrak Board of Directors is appointed by the President of the United States and confirmed by the U.S. Senate. Amtrak is operated as a for-profit company, rather than a public authority.