How do I dispute Hertz?
How do I dispute Hertz? Customer Complaint: Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.
Is it free to cancel Hertz?
If a prepaid reservation is cancelled more than 24 hours before the pickup time, a $100 cancellation fee will be assessed. If the prepaid reservation is cancelled within 24 hours before the pickup time, a $200 fee will be assessed.
Can you negotiate price with Hertz?
We do not negotiate on pricing. All our cars are marked with a no-haggle price that is often below market value.
How long does it take Hertz to refund?
Can I get a refund? Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
Why did Hertz charge me 200 extra?
Hertz Hold on Credit Card The authorization hold is a standard practice. It ensures that the rental charges and any additional expenses (like fuel charges or late return fees) can be covered by the renter's available credit. The hold amount can be up to US$200 for credit cards and US$500 for debit cards.
How do I dispute a charge with Hertz?
Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails.
How do I dispute a charge with a rental car company?
Things You Should Know Find and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.