How do I dispute a charge with MTA OMNY?


How do I dispute a charge with MTA OMNY? For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: If you have an OMNY Account, log in and find the charge you think is incorrect. Select Dispute Charges and follow the instructions.


Can you pay twice with OMNY?

Important: You are limited to tapping and paying for yourself and 3 additional riders with the same payment method at a single OMNY reader. You may continue using the same payment method at a different OMNY reader. However, if you do so, the 4 free transfers associated with the original 4 taps will be forfeited.


How many times can you use OMNY?

An OMNY card works the same as a contactless credit or debit card — all you have to do is tap and go. You can also use an OMNY card to take advantage of our fare capping program. Pay for 12 rides using the same card in a seven-day period and additional rides within the week are free.


How much does OMNY charge per ride?

OMNY is our contactless payment system. You don't have to sign up or download an app to use OMNY — simply use your contactless credit or debit card, smartphone, or wearable device to tap and go. You'll pay the same base fare — $2.90 — and still get free transfers.


How does fare capping work with OMNY?

OMNY caps your weekly fares at $34 when you tap the same card or device for every ride. Your first tap starts a new seven-day cap. If you spend $34 within seven days, you ride free for the rest of the cap period. If you spend less, you only pay for the rides you take.


Is OMNY the same as MetroCard?

OMNY can currently be used to pay fares at all New York City Subway and Staten Island Railway stations, on all MTA buses, and on the Roosevelt Island Tram; when completely rolled out, it will also replace the MetroCard on Bee-Line buses, NICE buses, and AirTrain JFK.


Are you still charged after 12 rides on OMNY?

Fare capping FAQ All you have to do is tap! There is no sign-up, registration, or app required. Simply tap and go with the same contactless credit or debit card, smart device, or OMNY card. Once you've hit 12 paid trips in a seven-day period, the rest of your rides for that week will automatically be free.


Can I just tap my credit card on OMNY?

OMNY readers are point-of-sale terminals, allowing you to pay your fare and enter the system – all in a split second. Just like you swipe or dip your MetroCard at MetroCard readers, you can tap your contactless card, your smart device, or an OMNY card at OMNY readers.


What does OMNY stand for?

What does “OMNY” mean? OMNY, which stands for One Metro New York, is based on the concept of unifying fare payments and ticketing across multiple modes of transportation. We believe that transportation is an essential service that connects communities and brings the diversity and energy of New York together.