How do I dispute a charge on Hertz?
How do I dispute a charge on Hertz? Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails.
How many people are suing Hertz?
Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned.
Why is Hertz being investigated?
For years, the rental car company Hertz falsely accused hundreds of innocent customers of stealing its vehicles — accusations that, for some customers, resulted in arrests, felony charges and jail time. Now, the company will pay $168 million to settle those claims, Hertz announced Monday.
Can you negotiate price with Hertz?
We do not negotiate on pricing. All our cars are marked with a no-haggle price that is often below market value.
Why did Hertz charge me again?
Why does it look like I was charged twice? When you extend, we collect the funds held for the previous week and authorize for the next week. This may look like two charges in your account, but only the new authorization will affect your balance.
Why did Hertz charge me 200 extra?
Hertz Hold on Credit Card The authorization hold is a standard practice. It ensures that the rental charges and any additional expenses (like fuel charges or late return fees) can be covered by the renter's available credit. The hold amount can be up to US$200 for credit cards and US$500 for debit cards.
How do I dispute a charge with a rental car company?
Things You Should Know Find and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.
How long does it take to get a refund from Hertz?
Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
How much does Hertz hold on credit card?
How much is the security deposit for a Hertz rental? A $200 refundable security deposit is collected and held by Hertz on your credit card or debit card when you pick up the car. The deposit is returned when you stop renting the vehicle and return the car.