How do I delete old Railcard?
How do I delete old Railcard? Simply click 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, click 'MY RAILCARD' then click 'View my Railcard'. Under 'Registered Devices' click 'Remove' next to the device you want to remove.
Can you travel on a train without booking a seat?
In most circumstances, you must purchase a ticket before you board a train. Most trains require reservations and you should not board reserved trains without a reservation. Passengers who do so are not guaranteed a seat and may be instructed to get off the train at the next station stop.
How do I update my Railcard?
- Log into your account. You will have made this when you first purchased your Railcard.
- Click on the Railcard you wish to renew.
- Check all the details are correct.
- Pay.
- And you're done!
How do I manage my Railcard account?
Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.
How long does a Railcard last?
You can buy or renew your 1-year 16-25 Railcard up to and including the day before your 26th birthday and keep using it until its expiry date. With 3-year 16-25 Railcards you can buy them up until the day before your 24th birthday, which will make the expiry date the day before your 27th birthday.
Can you cancel a Railcard on Trainline?
I no longer want the Digital Railcard Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.
Can I have two railcards?
Yes, if you hold any other Railcard (including another Two Together Railcard) you can still buy a Two Together Railcard.
Can I transfer Railcard from one account to another?
You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices through your account.
Can I speak to anyone at Trainline?
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
What happens when your Railcard expires?
If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Are railcards worth it?
While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.
Can I sit anywhere on a train?
Can you sit anywhere on a train? If the train company does not offer seat reservations on the train you are travelling on, the reservation ticket will specify the date and time of travel. In this case, you may sit in any available seat on the specified train, appropriate to the class of your ticket.