How do I contact Uber customer service?


How do I contact Uber customer service?

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


How do I talk to a live person with Uber?

Visit the Help Center
  1. Tap “Contact Support” to reach an agent. Get in touch whatever way works the best for you: chat, message or phone. ...
  2. Tap “Chat” to get help fast. ...
  3. Tap “Message” for convenient, back-and-forth support. ...
  4. Tap “Phone” to speak to us.


How do I pay Uber before a ride?

Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.


Should you cash tip an Uber driver?

You can definitely tip Uber drivers in cash. In fact, some drivers may prefer it and choose to not accept tips through the app. If you have a few dollars, you should give that to the driver at the end of the trip as a gesture of appreciation.


How do you pay for Uber?

You can pay for rides by cash or card. To pay for rides by card, first add the card in the app. You can add up to 5 cards. Card payments are available for rides in the iOS (version 8.0 or higher) or Android (version 4.0 or higher) app.


Can you call an Uber by phone?

Customers can request a ride by dialing 1-833-USE-UBER. You can book a ride on-demand or schedule one ahead of time.


How reliable is scheduling an Uber in advance?

Uber will actively monitor all active cars at the time requested to find a ride for you but cannot guarantee a ride. In big cities and busy areas, there will likely be cars available throughout the day and night, but in the exceptional case that no drivers are available, you will be notified immediately.


Can you pay Uber with cash?

Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.


How much do you tip Uber drivers?

How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.


Is $5 a good tip for Uber driver?

To make tipping simple, Uber always suggests $1, $2 or $5, but you should consider the total price of your ride when deciding on a tip.


Is it rude not to tip Uber driver?

Tipping is optional. You are free to add a tip, and drivers are free to accept tips. How do I leave my driver a tip? The easiest way to tip your driver is through the app.


What is cheaper than Uber?

Lyft somewhere is cheaper than Uber's competitors, with a service that works quite similarly. The app lets you hail a car and see how far away the driver is from the pick-up location. Besides, the prices are comparable.


What is the safest way to pay for Uber?

Make sure the correct payment is selected when you book the ride. Uber is designed to be a cashless experience. Payment is only accepted through the app. A driver should never request cash or an additional form of payment from you, so at the end of the ride, you can simply get out of the car.


How many times will Uber let you pay later?

Your Uber purchase is split into 4 interest-free payments over 6 weeks.


Is it safe to give Uber my credit card number?

According to Uber, the app is encrypted, so your credit card information cannot be accessed by anyone. In most cases, using a credit card is safer than using a debit card.


How do I know if my scheduled Uber ride is confirmed?

Your ride is confirmed once you receive your driver details. Reserve is available in select cities. ³ Wait time varies based on the vehicle option you select.


Do you pay for Uber before or after?

Uber is designed to be a cashless experience, so once the ride is completed, the payment method for the ride is charged. You'll also be prompted to add a tip to the ride. This wikiHow article teaches you how to pay for an Uber ride using the mobile apps or the website.


How do I use Uber for the first time?

A guide for how to use Uber
  1. Create an account. All you need is an email address and phone number. ...
  2. Enter your destination. Open the app and enter where you're going in the Where to? ...
  3. Meet your driver. You can track their arrival on the map. ...
  4. Check your ride. ...
  5. Sit back and relax. ...
  6. Rate your trip.


How do I know if my scheduled Uber is coming?

All you need to do is enter the time, date and address before clicking “Confirm”. Then you're all set! Uber will even send you reminders on the day of your trip and let you know when your driver arrives to pick you up. You'll know the price, pick-up time and estimated arrival time before you even get into the car.


How do I call Uber without the app?

By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.