How do I contact TfL payments?

How do I contact TfL payments?

What happens if a contactless payment is declined?

If your contactless payments are repeatedly denied even after a Chip & PIN input, however, there's either a problem with your card or a problem with the store. Perhaps a malfunction of sorts, or it has expired, or there's an issue with your account.

Can you appeal a TfL charge?

London road user charging In the normal course of events both you and TfL will have to comply with any decision made by the tribunal. If you disagree with our decision to reject your representation, you have the right to appeal to the tribunal.

Is calling TfL free?

If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. Alternatively, TfL's online tools allow customers to self-serve with minimal effort.

Can TfL affect your credit score?

In addition, it does not affect your credit rating in any way. You have the right to challenge the registration of the debt by making an application to file (dependant on the type of contravention), either a Statutory Declaration or Witness statement, Out of Time.

Who is the payment provider for TfL?

At the moment, the supply of Oyster and contactless payment systems is handled by a supply contract with Cubic, and that contract is currently due to expire in July 2026, having been extended by a year due to upgrade delays to the card readers on buses.

How do I pay my unpaid TfL charge?

You can pay any unpaid fare through your TfL online account or by phoning TfL on 0343 222 1234 (call charges apply).

What happens if TfL payment fails?

If you can't pay an unpaid fare on your card through TfL, they'll try to take the payment the next time you touch in to make a journey or touch your card on a revenue inspector's device.

How do I check my TfL transactions?

For the travel and payment history of the past seven days, you may consult the records without registration: https://contactless.tfl.gov.uk/UnregisteredCustomer/Show. Otherwise, you can create a TfL account and register your card there: https://accounts.tfl.gov.uk/Register.

How do I challenge a TfL charge?

You can lodge an appeal with London Tribunals within 28 days of receiving a notice of rejection from us. London Tribunals will notify you and us of the hearing date. We will also receive a copy of your appeal. It is then our responsibility to either contest your appeal or decide not to contest it.

What do I do if TfL overcharged me?

If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

Do TfL always prosecute?

Decision to prosecute TfL will therefore only prosecute if: a) The evidence shows that there is a realistic prospect of conviction; and b) It would be in the public interest and in the interest of justice to prosecute.

How long does it take for TfL to charge your card?

The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL's contactless card service.

What is the maximum charge for TFL?

If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.