How do I contact Renfe customer service?
How do I contact Renfe customer service?
- Customer Service Office: 912 320 320.
- Cercanías Customer Service Office: 954 485 672.
- Group Coordination : 954 048 011.
- Lost Property: 954 485 672.
Should I book trains in advance in Spain?
Buying tickets in advance is recommended but there also are ticket machines in the train stations. There are a number of ways to purchase high-speed train tickets in Spain. Renfe is the national train operator, operating the AVE high-speed trains and also regional trains.
Why are Renfe tickets so expensive?
All railway operators in Spain have a dynamic ticketing system, so fares change constantly. Renfe only offers a limited number of tickets with promotional prices. So when these tickets are sold, only the most expensive fares remain. The same applies for the other operators (Avlo, OUIGO and iryo).
How can I get my train ticket on my phone?
The easiest way to book your trip is on Amtrak.com or the mobile app. You'll receive your eTicket as a PDF attachment to your emailed receipt. You can even retrieve your eTicket in the app.
How do I change my ticket date?
To request a flight change, call or email the airline or travel agency. Make a note of your reservation number and travel dates. Explain to the customer support operator why you need to change your ticket and inquire about alternative flights that will better fit your needs.
Can I change my ticket on trip?
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.
Can booked train tickets be Cancelled?
Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.
Can I cancel my ticket if I miss the train?
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.