How do I contact Lyft about unauthorized charges?
How do I contact Lyft about unauthorized charges?
- Open the Lyft app's main menu.
- Tap the 'Ride history. '
- Tap the ride that you need help with.
- Tap 'Get help' at the bottom of the screen.
How do I escalate an issue with Lyft?
Submit a ride complaint through the Lyft app. Select the “Ride history” option, then locate the ride in question and tap on it. Scroll down to the bottom of the ride information page, tap the button marked either “Get help” or “Request Review,” and follow the on-screen instructions to submit your complaint.
Does Lyft keep your money if you cancel?
'Pending' charge for canceled ride If we weren't able to match you with a driver, or you canceled a ride, you may see a pending transaction on your account for the ride's original upfront price. We'll never charge you this amount.
Can Lyft drivers talk on the phone?
Tips for interacting with passengers Keep conversation light, and follow the passenger's lead. We recommend that you don't take personal calls while driving.
What is the phone number for Lyft debit card?
If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Lyft Card, please call Customer Service at 1-844-493-9881.
Can you get a refund from Lyft?
A Policy of No Refunds All of the charges are non-refundable and they have a no-refund policy that is applicable at all times no matter, according to the language “your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Rideshare Services, or any other reason whatsoever”.
How do I chat with Lyft customer service?
To contact support, open the Driver app, tap 'Get help,' and select your help topic. From there, you can chat with our team in real time to get issues resolved quickly. Need vehicle services or car rentals? Driver Center and Express Drive locations are still open.
Why did I get charged twice for Lyft?
Authorizations vs charges You may see several temporary authorizations on your bank statement if you request more than one ride. Once your bank releases the authorization (5–7 business days), only the final ride charge from Lyft will remain on your account.
How do I get a human at Lyft?
- Lyft Email Support. [email protected].
- Lyft Live Chat Support. N/A.
- Lyft Call Center Support. (855) 865-9553.
- Lyft Knowledge Base. https://help.lyft.com/hc/en-ca/categories/115002006488-Riding-with-Lyft.
- Lyft Forum. N/A.