How do I contact Airbnb with concerns?

How do I contact Airbnb with concerns? Contact Neighborhood Support Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

Where do I send a complaint to Airbnb?

Contact Airbnb Customer Service Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

How long should I wait for Airbnb host to respond?

When you'll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

How do I escalate an issue with Airbnb?

The first thing AirBnb recommends is to log in and then use the help center: https://www.airbnb.com/help/home. It is always better to use their help center after logging in because then it links your account to the problem. That specificity will make it easier for customer support to track the issue and its history.

How long does it take for Airbnb to resolve an issue?

...then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

What qualifies for a refund on Airbnb?

If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

What are the two huge complaints Airbnb is addressing?

Airbnb is addressing two huge complaints: Hidden fees and chores. Nov. 7, 2022 Updated Mon., Nov.

What if Airbnb refuses to refund me?

If they accept your request, your refund will be sent to the payment method you used when you booked the reservation. If your Host declines or doesn't respond, you can ask Airbnb to step in to help. Gather evidence: If possible, take photos or videos to document issues like a missing or broken amenity.

Who is the head of customer service for Airbnb?

Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.

What is the most common complaints of Airbnb?

What is the biggest complaint from Airbnb guests?

The biggest Airbnb complaints tend to involve cleanliness, communication, and accuracy. Airbnb hosts may not always clean their properties properly, and they may not answer messages promptly.