How do I contact Airbnb customer service?


How do I contact Airbnb customer service? The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.


Should I contact Airbnb host?

You're more than welcome to contact a Host at any time. Sometimes, you'll have to—other times, it's simply a good idea. Unless you've found an Instant Book listing, you'll have to request that the Host accept your stay.


Is Airbnb responsible for refunds?

If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the guest with finding comparable or better accommodations.


How long does it take to get a refund from Airbnb?

Good news—if you're eligible for a refund, you'll get it automatically within 10 days.


Can you get a refund on Airbnb within 24 hours?

Start a request within 24 hours If they accept your request, your refund will be sent to the payment method you used when you booked the reservation. If your Host declines or doesn't respond, you can ask Airbnb to step in to help.


Why does Airbnb take 24 hours?

Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.


Can you trust Airbnb?

While Airbnb is a safe option for accommodation when traveling, there are plenty of things you can do to further protect yourself as you explore. Never give your personal contact information to a host or pay outside of the platform. Always pay and communicate through the Airbnb website or app.


Can you trust Airbnb Superhost?

In sum, guests know they can trust Airbnb Superhosts because they have shown excellent service to other guests and because the Airbnb platform acknowledges them for their efforts through the special badge.


How do I bypass Airbnb phone number?

If you do not have a phone but still want to verify Airbnb, then websites like PingMe can help. You can use the PingMe WebChat for SMS verification on Airbnb without buying a SIM card or phone.


Who is the head of customer service for Airbnb?

Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.


What is the most common complaints of Airbnb?

Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


What to do if Airbnb won t refund?

Contact Airbnb
Their website, mobile app, or by phone. Requests for a refund of any amount before or after your trip can be handled through their resolution Center. Before explaining the situation to customer service, ensure you include the relevant details of your case and proof.


Does Airbnb take complaints seriously?

Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.


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