How do I complain to Uber about a ride?

How do I complain to Uber about a ride? Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

How do I dispute a charge on Uber?

On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

Can you email Uber?

Uber doesn't have email support. You can contact them by their app.

Are complaints to Uber anonymous?

Uber's Integrity Helpline is available 24 hours a day, 365 days a year in most languages. Reports can be filed by phone or online and can be anonymous.

How do I message an Uber driver?

Contact via app Simply find the driver box at the bottom of the screen after ordering a ride and click on the phone icon to contact the driver by phone. You can also send him a message by clicking on the text box. This way you can conveniently and quickly provide details of your pick-up location.

How do I contact Uber to ask a question?

Just open the “Help” section and select 'Call Support' to be connected to our support team via the app.

Will Uber refund Uber cash?

Uber does not automatically refund unused account balances, so it's important to keep track of your account balance and request a refund if you no longer need the funds. To request a refund, you can visit the Payment section of your Uber app and follow the instructions to submit a request.

Can an Uber refuse to take you?

Uber/Lyft/TNC drivers are contractors. We are all free to refuse any trip we want. The only reason we can't refuse is discrimination. “I'm not going to drive you because you're black” is discrimination.

Is Lyft cheaper then Uber?

Pros and Cons of Lyft and Uber There are some key differences between Uber and Lyft. Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip.

Can I pay Uber with cash?

Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

Do you tip Uber drivers?

You can tip your driver once your trip is complete. Tips are neither expected nor required. After a trip has ended, you have 30 days to add a tip in the app, on riders.uber.com, and from your emailed trip receipt. When can I tip my delivery partner?

How much do you tip Uber drivers?

How much should you tip Uber drivers? Similar to tipping for other services, like getting a massage or going to the nail salon, the rule of thumb is to tip 20%, says Sokolosky. So if your ride costs $30—an average cost for a moderate trip in most cities—then you'll tip $6, for a total of $36.

Do you sit in back or front of Uber?

4. Be a back-seat rider. Whenever possible, sit in the back seat, especially if you're riding alone. This helps ensure that you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.

What is Uber Comfort?

With Uber Comfort, riders will pay a little extra to be matched with more experienced, top-rated driver-partners who have newer, mid-sized cars. To be eligible to receive trip requests with Uber Comfort, you'll need to meet the criteria below.

How do I complain about Uber and get money back?

Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

How do I contact Uber customer service?

How long does it take for Uber to refund your money?

We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

Can I talk to a live person at Uber?

24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

How do I connect to Uber?

What is Uber assist?

Uber uses the term assist to mean helping another person enter and exit a vehicle in a safe and supportive manner. If you see the option to choose “Assist,” you can select it and get matched with an Uber driver who can assist you with the ride.

How do I call Uber without the app?

By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.