How do I complain about an airline to get the best results?

How do I complain about an airline to get the best results? It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

Which airline has the most incidents?

American Airlines is at the top of the list, with 11 accidents, which caused 858 fatalities. Two of these accidents came directly from the 9/11 attacks in September 2001.

Do any airlines have good customer service?

Here are the best airlines for customer service Customers say they like perennial favorites, including JetBlue, Southwest, Delta and Alaska. And in 2022, these carriers came through for passengers again — to a point.

Which airline receives the most complaints?

In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

Does complaining about an airline do anything?

DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints). DOT also asks that ticket agents respond to consumer who file complaints with them.

Do airline passengers have a Bill of Rights?

What are the three main rights in the Passengers' Bill of Rights? The three most notable facets of the Passengers' Bill of Rights are the following: Airplane companies would have to give a minimum of $1,350 to customers who booked a flight but were denied boarding as a result of the company's overbooking.

Where can I complain about bad airline service?

What airline has the least complaints?

Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.

How do I write a good complaint to an airline?

When you first contact your airline, aim to set out your case clearly and concisely. Explain what happened and when, and why you feel you are entitled to receive a payment. Send your claim to the airline's customer relations department. You can escalate your complaint if you don't get the result you hoped for.

How do I sue an airline for emotional distress?

Since most airlines have a contract with each passenger, their liability may be limited in a personal injury lawsuit. Usually, the terms of airline contracts are printed on passenger tickets, but you should contact an attorney to see if you can get around liability clauses and sue an airline for emotional distress.

Can I sue an airline for not refunding?

If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.

How long do airlines have to deal with complaints?

How do I write a complaint email to an airline company?