How do I close my Congestion Charge account?


How do I close my Congestion Charge account? The account can only be closed if all outstanding balances have been cleared. result in PCNs being issued. If there is an outstanding balance on the account, please contact TfL on 0207 649 9860 to settle your account via credit or debit card.


What are the disadvantages of congestion charges?

Critics say it leads to economic burdens faced by the communities that abut areas of congested traffic. Another criticism of congestion pricing is that it may harm low-income users more than other demographic groups, just as regressive tax systems do.


How is congestion charge enforced?

With congestion pricing, tolls typically vary by time of day and are collected at highway speeds using electronic toll collection technology. Traffic flows freely and there are no toll booths. Vehicles are equipped with electronic devices called transponders or tags, which are read by overhead antennas.


Why is congestion charge bad?

Critics say it leads to economic burdens faced by the communities that abut areas of congested traffic. Another criticism of congestion pricing is that it may harm low-income users more than other demographic groups, just as regressive tax systems do.


What happens if you accidentally go into the congestion zone?

The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.


Do electric cars pay Congestion Charge after 2025?

In December 2025, TfL will stop the Cleaner Vehicle Discount, which allows EVs to be exempt from the Congestion Charge. Unless changes are made before 2025, all EVs will have to pay the Congestion Charge to access the London Congestion Charge zone during their charging hours.


What cars are affected by the new congestion charge?

This includes most combustion-engined cars on the road, including hybrids. Only zero-emission cars have been exempt from the Congestion Charge, such as electric vehicles and hydrogen fuel cell vehicles. However, from December 2025, even drivers of zero-emission vehicles will be required to pay the congestion charge.


Do Teslas pay Congestion Charge?

Electric vehicles, including Teslas, are entitled to a 100% discount from the Congestion Charge as part of the Cleaner Vehicle discount. This is subject to registration with us and an annual renewal. If the vehicle is not registered with us and is used in the zone a penalty may be issued.


How do I contact Congestion Charge?

How do I make a complaint?
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.