How do I change my picture on two Railcard?
How do I change my picture on two Railcard? If you bought your Two Together Railcard at a station you will need to take it to a staffed station along with the new passport-style photo to be issued with a replacement.
How do I change my details on my Railcard?
How can I change my address details if I am an online Railcard customer? Please click on 'Manage my Railcard' on the top right of the website homepage to log in to your account. Once logged in, please click on 'MY RAILCARD' then click on 'Update addresses' to change your address.
Can I have digital Railcard on two phones?
You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.
Do I need a photo for a Two Together Railcard?
You can buy your Two Together Railcard online or at a staffed station Ticket Office. To buy online, simply click ''Buy Now'' on the website homepage and follow the instructions on the screen. You will need to provide two separate passport-style photo (one of yourself and one of the other named cardholder).
How do I contact Railcard by phone?
You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.
Can one person travel on a Two Together Railcard?
Can I use the Two Together Railcard when I am travelling on my own? No. The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.
What to do if name is wrong on Railcard?
If you need to change your name on your 16-25 Railcard, you will need to call our helpline on 0345 3000 250 to order a replacement.
Why is my digital Railcard not working?
If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
Do I need a photo for a family and friends Railcard?
You will need a passport style photo (shoulders up) if you are purchasing a digital Family & Friends Railcard online.
Do I need to show my Railcard on the train?
A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.
How strict are Railcard photos?
Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.
Does Railcard photo have to be passport-style?
You will be asked to provide either a passport or driving licence number or EEA National Identity Card and you will also need to provide a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section.
Do I need a physical copy of my Railcard?
Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Do I need a photo to renew my Railcard?
Do I need a new photo to renew my Railcard online? No, you won't need to upload a new photo to renew your Railcard online with us. You'll just need to be logged into your Trainline account, select the Railcard type you want to renew, confirm your details and then pay for your new Railcard.