How do I cancel my digital Railcard?

How do I cancel my digital Railcard? Please go to 'Manage my Railcard' on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices' and select the device you want to remove.

Can I have digital Railcard on two phones?

You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices using the steps descirbed above.

Can someone else use my Railcard?

The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

Can I still get a physical Railcard?

You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

Can you cancel a Railcard on Trainline?

I no longer want the Digital Railcard Railcards can be refunded within 14 days of purchase as long as they haven't been used to buy discounted tickets. Please contact us to request a refund.

Is it better to get a digital or plastic Railcard?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

How do I change my Railcard online?

Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.

Can I speak to anyone at Trainline?

You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.

Can I use my phone as train ticket?

eTicketing is available on nearly all Amtrak train routes and Thruway connecting bus services throughout the nation. You'll receive your eTicket as a PDF attachment to your emailed receipt. You can even retrieve your eTicket in the app. Open the eTicket PDF on your mobile device.

Can I use my ticket on any train if my train is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

Can I sit anywhere on a train?

Can you sit anywhere on a train? If the train company does not offer seat reservations on the train you are travelling on, the reservation ticket will specify the date and time of travel. In this case, you may sit in any available seat on the specified train, appropriate to the class of your ticket.