How do I attract people to stay in my hotel?
How do I attract people to stay in my hotel?
- Use a guest management system to build a marketing database.
- Implement email marketing.
- Capture more guest reviews and manage them online.
- Leverage social media.
- Optimize for local SEO.
- Consider old-fashioned advertising.
- Revamp your website and make booking as easy as possible.
How can I make my hotel unique?
Make Guests Feel “At-Home” and Like They're a Local Give them what they want by creating a comfortable environment, with things like plush bedding and large bath towels. Consider providing extra amenities such as popcorn for watching movies or making s'mores for enjoying by a fire pit.
How can I make my hotel more profitable?
- Offer Early Check-In and Late Checkout.
- Promote your food and beverage options throughout the stay.
- Offer room upgrades pre-arrival.
- Partner with local businesses to offer excursions and experiences.
- Take advantage of other upsell opportunities.
How to wow your hotel guests?
- MAKE A GREAT FIRST IMPRESSION. ...
- GET TO KNOW YOUR GUESTS. ...
- PERSONALIZE THE EXPERIENCE. ...
- DELIVER A UNIQUE EXPERIENCE. ...
- DEVELOP A HOTEL LOYALTY PROGRAM. ...
- UTILIZE SOCIAL MEDIA. ...
- MAKE USE OF EMAIL MARKETING. ...
- GIVE GREAT RECOMMENDATIONS FOR LOCAL ACTIVITIES.
What do hotel guests value most?
What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.
What makes customer happy in a hotel?
Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.
What do consumers want from hotels?
The most common criteria that affect customer choices are, as such, reviews, hotel facilities, unique experiences, brand trust, location, and personalized marketing.
What is the best way to market a hotel?
- Create a marketing plan. ...
- Identify your target markets. ...
- Set a tone of voice and style for your brand. ...
- Build your hotel website. ...
- Invest in professional photography. ...
- Drive website traffic with SEO. ...
- Leverage the power of content marketing. ...
- Claim your Google Business profile.
How do I attract Millennials to my hotel?
Most travelers today, especially millennials, are not loyal to a hotel brand. The best shot at grabbing their attention is offering guests a truly unique and personalized experience. Offering packages crafted specifically to suit millennials' needs is a great way to attract more direct reservations.
How can I impress my hotel customer?
Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.
Do hotels know if you bring more guests?
Hotels don't allow extra guests in most cases, but it's often difficult for them to know you've added guests unless you cause trouble. Some hotels charge additional fees for adding people to your party, but oftentimes, they need to have an accurate headcount for fire and safety reasons.
How do you increase guest satisfaction?
- Personalize, personalize, personalize.
- Post-booking communication.
- Offer freebies and complimentary services.
- Implement in-room technology.
- Be proactive in your service.
- Reward repeat guests.
- Offer multiple communication channels.
- Create an inclusive experience for all.