How can you provide guests with an exceptional experience?
How can you provide guests with an exceptional experience?
An exceptional guest experience may seem abstract at first, but, luckily, there are a few practical steps you can take to get the basics right.
- Know your guest type. ...
- Understand the entire guest journey. ...
- Be flexible. ...
- Simplify your property management tasks. ...
- Provide options. ...
- Provide a warm welcome. ...
- Focus on convenience.
What are the 3 elements of guest experience?
The 3 main components of the guest experience
- Communication.
- Convenience.
- Choice.
What are the 5 steps of guest experience?
The Guest Experience Journey has 5 different distinct stages: pre-arrival, arrival, stay, departure, and post-stay.