How can I make my hotel guest happy?


How can I make my hotel guest happy?

Hotel guest satisfaction tips and best practices
  1. Personalize, personalize, personalize.
  2. Post-booking communication.
  3. Offer freebies and complimentary services.
  4. Implement in-room technology.
  5. Be proactive in your service.
  6. Reward repeat guests.
  7. Offer multiple communication channels.
  8. Create an inclusive experience for all.


What is the heart method in hotel?

HEART stands for Hear, Empathize, Apologize, Respond, Thank. PLAN – Prepare for positive customer interactions.


What are the common complaints in hotel?

Here are some common complaints in the hotel industry and tips on how to handle them:
  • Poor housekeeping. ...
  • Noisy guests. ...
  • Uncomfortable beds. ...
  • Slow service/ Inconsistent service. ...
  • Elevator issues. ...
  • Transportation issues. ...
  • Lack of amenities. ...
  • Unfriendly staff.


How to behave in a 5 star hotel?

Remember you are a guest of the hotel and should therefore behave appropriately. Make an effort to fit in with the way things are done and always be polite and treat the staff with respect. If you aren't sure what to do with regard to some things, check the in-room compendium for information or call reception and ask.


How do you make a hotel fun?

Try them out, and never be bored in a hotel again.
  1. Start a giggle fit in the elevator. ...
  2. Do cartwheels in the hallways. ...
  3. Throw a spontaneous in-room cocktail party. ...
  4. Act out a famous hotel scene. ...
  5. Tell the hotel it's your birthday. ...
  6. Take a spa day. ...
  7. Sample the hotel bar. ...
  8. Ask for a tour.


How do you make guests feel welcome in a hotel?

Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


How do you make a hotel room cozy?

10 Things You Need to Make a Hotel Room Feel Homey
  1. Travel Diffuser with Your Favorite Oils. ...
  2. Fresh Flowers or a Small Plant. ...
  3. Nightlight for Bathroom. ...
  4. Soft Slippers. ...
  5. Special Pillowcase. ...
  6. Unpacking. ...
  7. Upbeat Playlist. ...
  8. Your Favorite Tea and Mug.


What do guests want in a hotel room?

These days though, guests' expectations in a hotel are through a higher level of clean and basic amenities, a level that goes way beyond just a comfortable bed, clean rooms, corridors, a reliable WIFI connection, and other complimentary toiletries.


What do hotel guests care about the most?

What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.


What is the 10 5 rule in hotels?

When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.


How can I impress my hotel customer?

Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.


How to wow a guest in a hotel?

15 Ways to Get the Wow Factor That Builds Guest Loyalty
  1. Make a Great First Impression. ...
  2. Get to Know Your Guests. ...
  3. Personalize the Experience. ...
  4. Deliver a Unique Experience. ...
  5. Develop a Hotel Loyalty Program. ...
  6. Utilize Social Media. ...
  7. Make Use of Email Marketing. ...
  8. Give Great Recommendations for Local Activities.


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