How can I improve my hotel service?
How can I improve my hotel service?
- Personalize, personalize, personalize.
- Post-booking communication.
- Offer freebies and complimentary services.
- Implement in-room technology.
- Be proactive in your service.
- Reward repeat guests.
- Offer multiple communication channels.
- Create an inclusive experience for all.
How do you satisfy a guest?
Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps
- Get to know your guests before they even check in. ...
- Anticipate your guests' needs (and respond to them quickly!) ...
- Prepare for (and personalise) your guests' departure. ...
- Ask your guests for post-stay feedback. ...
- Respond to your reviews (both positive and negative!)
How can I make my hotel better?
17 Hotel Improvement Ideas Every Hotelier Should Consider
- Offer Guests Mobile Check-In Experiences. ...
- Deploy Room Service Robots (No, really!) ...
- Offer Upsells & Room Upgrades in a Convenient, Unobtrusive Way. ...
- Power-up Your Workforce. ...
- Capture More Guest Information at Check-In. ...
- Prioritize Preventative Maintenance.
How to make a hotel luxurious?
8 ways to make a budget hotel feel more luxurious
- Do the hotel room check. Before you do anything to beautify your hotel room, you need to do a spot check. ...
- Scented candles. OK, so you're happy with your room. ...
- Silk pillow case. ...
- Luxury toiletries. ...
- Earplugs. ...
- Snacks, treats and wine. ...
- Download some movies. ...
- Chat to the staff.
What makes customer happy in a hotel?
Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.
What is most important to hotel guests?
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.