How can I contact Airbnb customer service?

How can I contact Airbnb customer service? Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

How do I make a complaint to Airbnb?

Contact Airbnb Customer Service Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

How do I get a refund from Airbnb?

How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

Are hotels safer than Airbnb?

If you're looking for a more unique or extended stay with more facilities, Airbnb will give you plenty more attractive options than most hotel chains. However, hotels are a safer bet when it comes to quality and the ability to save money in the long run. The final call is up to you and what you want out of your stay.

Does Airbnb check their hosts?

Keeping our Airbnb family safe is one of our top priorities. If we have at least an accurate first name, last name, and date of birth for a Host or guest, we'll perform a background check at the following times (only in the USA and India):

What is cheaper Airbnb or hotel?

The average Airbnb for six was 33% cheaper than booking three hotel rooms, but the average hotel room was 29% cheaper than booking an Airbnb for two, Nerdwallet found. Here for a short stay? Home rentals typically cost more for short stays, due to cleaning fees and lack of multiday-stay discounts.

Is Airbnb responsible for refunds?

If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the guest with finding comparable or better accommodations.

How do I know if Airbnb is trustworthy?

Check for a lock icon in your browser You can tell if a website is secure by looking for a lock icon in your browser's address bar. All of Airbnb's websites will show this icon. If this icon isn't in the address bar, your connection to the website isn't secure, and you shouldn't enter any personal information.

Do you have to talk to your Airbnb host?

Make sure to Communicate Communication is hands-down the most important aspect of Airbnb etiquette, whether you're checking details with your host or communicating information to your guests. Both guest and host need to be able to clearly communicate their expectations of each other and the Airbnb experience.

What to do if you are unhappy with Airbnb?

Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

Can you trust people on Airbnb?

While Airbnb is a safe option for accommodation when traveling, there are plenty of things you can do to further protect yourself as you explore. Never give your personal contact information to a host or pay outside of the platform. Always pay and communicate through the Airbnb website or app.

Can you get kicked off Airbnb as a host?

According to them, hosts can get suspended if their listing is in the bottom 1% of Airbnb review ratings if they have repeatedly broken Airbnb's Terms of Service, and if they have had multiple accounts or listing suspensions in the past. There are different types of Airbnb listing suspensions.

Does Airbnb refund everything?

In most cases, your refund amount depends on your reservation's cancellation policy and when you cancel. You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your stay or your Experience.

Who is the head of customer service for Airbnb?

Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.

What is the most common complaints of Airbnb?

What do Airbnb guests complain about?

Does Airbnb take complaints seriously?

Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.