How can I change my Railcard?

How can I change my Railcard? Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

Can 3 adults use a family and friends Railcard?

What's more, up to four adults and four children can travel on the same card and receive the savings. You don't need to be related either, so it's great for big fun days out.

Can I renew my senior railcard after it has expired?

You can renew your Senior Railcard bought online within 30 days of its expiry to a digital or a plastic Railcard.

How do I contact Railcard by phone?

You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.

Can I get a refund on an unused Railcard?

A: No. Unfortunately once a Railcard has been issued it is non-refundable.

What happens if I forgot my Railcard?

Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

How do I change my Railcard online?

Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.

Can two people use the same Railcard?

The Railcard is for use by you and the second named adult on your Railcard when you are travelling together. The two named cardholders must travel together for the entire journey for their discounted tickets to be valid.

Can I renew my Railcard after it expires?

Yes, absolutely. If you bought a digital Railcard online with us and it has already expired, you can renew it up to 1 year after its expiry date.

How can I replace my Railcard?

If you bought your 16-25 Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active plastic 16-25 Railcard, then click on 'Replace Railcard (Lost or stolen)'.

Are railcards worth it?

While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.

Can I get an online copy of my Railcard?

If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

What happens if you travel with an expired Railcard?

You will not be able to travel with your discounted tickets if your 16-25 Railcard has expired. Discounted tickets are only valid if you are using them with a valid Railcard. You will need to renew your 16-25 Railcard before you begin and complete your journey.

How can I travel without a Railcard?

If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

Can I use my boyfriends Railcard?

No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.